the service itself was done in the amount of time estamated, so id say expect that. inside waitin was okay at first only because i loaded up on coffee an donuts, but that mission came to an end by a caffein overdose, then i plateud in bordem, but in no way was it a result of chapmens services inside or out, it was because i had no phone(my life line). but tv's, magazines, gift shops and the beautiful selection of cars all brought me back to sanity, quickly followed by my service rep finding me to tell me im ready to hit the road again.