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  • I used Discount Cab to pick my car up from my house to downtown Phoenix yesterday morning. The driver arrived promptly, and while he was very talkative and friendly, the cab wreaked of smoke. And it only went downhill from there. As soon as I stepped out of the cab at 8:30, I realized I left my phone on the seat of the cab. The driver was gone immediately. I called Discount Cab as soon as I got to my office - less than 40 minutes later - and gave the dispatcher all of my information, the driver's information, etc. I was told my information would be given to a supervisor who would call the driver and I would get a call back. I offered to meet the driver someone if that would speed up the return process. After 3 1/2 hours of no call back, I called again, was put on hold, and then told I needed to be patient, they were very busy, but if I didn't hear from someone in a few hours, I should callback. I asked about the call to the driver, and was told "we don't do that; you have to wait until the driver is done with his shift to see if he turns the phone in". At 4:00, I called again, and was informed no phone matching my phone's description had been turned in, and was promised again that if the phone is turned in, someone would contact me, but they couldn't contact me via email, so I gave them a friend's number. When I got home from work at 6:45 and checked my email, I had several messages from friends and family members who started receiving return text messages from my phone that said "Stop texting me" and when they inquired about my phone, they received return texts saying "She sold her phone to me, so stop texting me". The phone has been turned off and reported stolen. Way to go Discount Cab. Horrible customer service, and selling customers' property. The cab ride was definitely not worth the hundreds of dollars it has now cost me. Uber it is from now on.
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