Friendly staff that gets the job done without the pretense/awkward pressure of trying to educate you or make you fix the bike yourself. I have no God given skills with my hands, I'm not going to learn to be a bike mechanic and I don't want to mess up my bike, I just want to ride it. This is definitely my new go to. I had a busted up wheel, went in 45 minutes before close and was able to drive off with a new one nicely installed.