I don't usually rate chain restaurants, but steakhouses seem to be one area where high-end chains excel. I have never been to a Ruth's Chris that disappointed. The steaks were cooked perfectly, the wine selection was excellent, the atmosphere was quiet, and the service was perfect.
I was at the Madison location for a romantic diner for two on Valentines Day, and the service was excellent. One of our steaks was clearly overcooked, and the waiter took back both steaks so we could eat together. The new steak came out very quickly and was cooked perfectly. The waiter comp'ed us dessert. I don't mind service issues like this one when the service recovery is so efficient and appropriate.