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  • A donut is a donut, is a cake, is a pancake. (A tribute to my favorite scene from Girl, Interrupted.) I successfully avoided donuts for 6 months, only to be taken down 2wks ago in one fell swoop during an intense 2 day event where unlimited free donuts were available. Returned to Charlotte and haven't slowed down. That 'famine-feast' thing I guess. So, Duck Donuts. Mentioned to the cheerful woman at the counter it was my first time. She gave me the run down (which of course I quietly already knew, being an informed yelper) and it was showtime. Despite the warnings of excessive oiliness from other reviews, ordered both a maple & a chocolate coconut. She spied my donut lust, so offered at no charge one that came out too small to sell. Hell f***ing yeah. Chose vanilla. While I awaited my order, dove in to the gift. Warm, moist, pleasing. The other two arrived, and the maple RULED. At one point, I felt like I was eating hot pancakes. Thick & cakey. I did observe something, which is more of a note to management than anything else. The card machine was down, so cardholders were asked to leave their card numbers for processing later. One particular patron was visibly uncomfortable with this arrangement but agreed. The nice woman at the counter did try to run the transaction several times, but the system remained stubborn. Thinking the woman was just buying 1 donut, I began to offer to pay, but she had a whole box and I only had $3 cash left. The woman even doubled back before she left and asked the clerk to ensure her card info would be destroyed. All I could think was "just give her the da*n donuts!". I mean, what, it would have set them back, what, $12??? Plus, the store was closing in 15min anyway. The woman was clearly concerned, and a man eventually came out from back, who seemed managerial. It would have been an enormous act of customer appreciation and bred tremendous brand loyalty to just give her the donuts at no charge, thank her for her patience, and apologize for the delay. After the 2.5 donuts I ate, did feel slightly nauseous. Only one next time.
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