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| - We have been to this Cici's before and never before have we witnessed what we did tonight.
We got the Cici's and had to wait for someone to come and take our money, there were no employees in site until we looked over at a table where there were 3 employees sitting, talking and joking around (a guy in red shirt who look to have a guest with him, a girl, and two in black shirts). Not one of them moved to help us and it wasn't like they were busy, there were only 15 people in the store and 2 of them were us.
Looking around the salad bar was a mess, there was food all over the place and salad dressing poured all over. There was minimal pizza out on the line, The pasta looked like it had been sitting there for hours, and the sauces looked like they had been there even longer than that. As you make your way down the line, the garlic bread wasn't cooked all the way, it was still raw. The pizza was cold and looked like it had been sitting there for a long time too. There was no deserts out at this time.
Looking around the whole room was a mess. There was food all over the floor, the tables were covered with dishes and food from the people that had left before we arrived. There was stuff under the tables. And NO ONE AROUND doing anything about it.
We choose our food and most of it was warm, but not hot. The salad dressing was cool but not cold. They finally did put out some pizza that was fresh out of the ovens and that was really good. They finally got some deserts out and it was hot and good.
We sat there looking around and about 30 mins into our meal finally someone came out to clean. It took him forever to clean the tables, not because they were that dirty, but because he was that slow. No employee stayed in the front by the register for any amount of time, each time someone came in they had to wait a while before being taken care of. Employee's were more worried about eating and drinking themselves, then they were about their paying guest.
We watch one employee take her cup, empty it in the soda fountain, then wash it out with the water from the soda fountain (several time) and then refill her drink. I didn't understand why she was using this to wash her cup, as I could see the sink from where I was sitting and she could have washed her cup in the sink and then fill it up at the fountain. Then I watch the employee in the RED shirt, who I assume was in charge, take the key and met two other guest (guys) in the game room and started playing games. All the while the other employees were no where to be found.
After a while the Red shirt finally left the game room and went back into the kitchen. The whole place is in need of a cleaning, because under every table was a mess of food and trash. We choose the one with the least.
To my surprise I saw about 20 pizzas sitting on racks that are attached to the wall. I pointed it out to my husband, who went up to the bar asked about it. The girl said that they make them ahead of time and they sit on the racks for about 20 mins and they cook them. I know that's not true, because we had already been there 45 mins too long and they only took 2 pizzas off the racks in that time. Those pizzas sit on the wall for a long time, and who knows what's in the air. Also we watched an employee take a plastic bag of salad and pour it into the bin on the salad bar.....dumping the plastic into the bin. Then we watched an employee wipe down the bar and then use the same rag to pick up the pizza pan (of course the pizza is on the edge of the pan where this rag touched) and move it and then continue to wipe the bar down and then use the same rag to move the pizza back.
We have been to this Cici's in the past, and not witnessed what we witnessed today. We will not be going back. Your employees have no business in this kind of job. We have expected the same kind of service that we have had in the past, where we were greeted when we walked in, where we were asked if there was any kind of special pizza we might like and a clean store. If I could have given NO stars I would.
I would suggest that the Owner/Manager Jack Rochelle goes to his story and clean it up. Get rid of the employees that aren't doing their job. (and that would be everyone that was on this shift today between 4 & 5:45 pm) These people do not have your interest as a priority, they are only there for the paycheck. They don't care about your customer, they only care about having a good time. They are running your store into the ground and you are going to end up with your store being just like what happened to the store in Peoria.
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