Within a day of posting this review I was contacted by the owner. Before she contacted me she spent the majority of a day speaking with her staff and learning the events that occurred during my service, as she was out of the country. We spoke about the events of my day of service and made sure to address any issues with her staff. So if things go wrong be ensured they will do their best to fix it. This is a wonderful salon. Run by 2 wonderful woman. Every business has an off day. I believe the day I was there was just an off day and is not the norm.