Casual Bday dinner with my nieces.
Food was cold for everyone except for the chicken fingers for the kids and my daughters chicken sandwich).
Meals came out in waves over several minutes.
Everyone's garlic mash was cold, and was sent back. When my sister's came back out and while hot, was not mashed (very lumpy). My wife's steak / veggies /garlic mash came out next and was all cold.
After some more back and forth everyone's potatoes had come out again, however I still did not have my meal.
While waiting on the manager, my food finally came out (southern fried chicken with poutine....fries were cold, gravy was warmish, and the sandwich was not hit either).
At this point my daughter discovered plastic in her sandwich (but at least it was hot?!).
We really didn't eat much of anything, and me nothing.
Thanks to the manager for waiving the bill and for the gift cards.
I'm not sure that we will be back to this location anytime soon.
Wholly disappointing experience.
Hopefully they can get their act together. 0/5