I remember when this was Danny's and, although the former owner is a felon, the place ran like a good business. Going to Jackson's for the first time for an oil and lube, which took 30 minutes on the busiest days at Danny's, left me standing at the window over the garage for 45. What was worse was that for the entire time there were four cars in the bays that didn't move and the only thing the staff accomplished was to turn headlights on and off on an old Ford Taurus.
What I presume was the Supervisor stood over a computer screen and did nothing while four or five mechanics wandered around the cars in the bay doing nothing. Now I know you will say that the work was going on under the car to drain the oil first, but clearly no mechanics were underneath there.
I am back to Purcell's for all automotive needs.