This experience was our 2nd time at kan zaman. We were giving it another try, hoping the 1st bad experience was a fluke. Um...not so much.
1. The hummus order comes with the pita in little sandwich baggies as if your mom packed it in your lunchbox. No plates, just baggies.
My husband had to leave the table three times during our meal:
2. First, we had no silverware for 15 min after our food (or my food anyway, see #5) came. He found someone halfway into the kitchen who gave him a couple of plastic forks and send him back to the table with them. (No napkins, no apology.)
3. Next my husband had to get us napkins. With no waitstaff in sight and no napkins at the table, he had to get paper towels from the bathroom for us to wipe off our hands.
4. The last time he had to leave the table was to find someone to adjust our bill (see #6) and take our money. We literally could have left without paying - we were deserted. I should mention that there was another table occupied, across the restaurant. Their waiter was attending to them while we were stranded, but we couldn't flag her down at all.
5. My husband's sandwich never came. We were too aggravated to reorder it. One less entree for their profits. Whoops.
6. They charged us for hookah even though WE NEVER ORDERED OR RECEIVED HOOKAH. This tripled our bill. Any server who looked over her bill would have caught this error.
PS: There's really cheesy music videos playing in another language, and it is loud.