I was very excited to bring my daughters to eat at this place the environment looks fun but the food it's horrible tho the shakes are pretty good, and customer service is horrible my daughter order a pizza burger she had took two bites and she hated it , we asked the waitress if she could please give us a different plate or different food and she asked her manager and she said the manager refused to do so, we have never been told that before which is it was very weird, the restaurant manager will not even come out and ask us how was her food or any concern towards it, to me that speaks horrible customer service. my daughter was very upset that I had asked but I thought it was only fair that if we spend that much money, we will have one meal be replaced. And they didn't , not only that but the food taste quality was very unflavor Not best burgers for sure, if anything try the Sugar Factory there Amazing from there food and deserts and for sure customers Service and you will not feel like you just spend your money and not had a good experience. Oh and we still tip 20% not going back here again