This place has always been my favorite place for a pedi since I accidentally stumbled across it on Yelp a few years ago. I have always been impressed with their service, prices and the fact that you get a hot stone massage with your pedicure (so hard to find!) so it is very hard for me to give this place a bad review. However, I feel like maybe if I post this the management will look at it as an opportunity to improve in a few areas.
Unfortunately the past couple of times I have been here I have been extremely disappointed. Time before last I asked for the girl to paint a bumble bee on my big toes. I specifically asked her if she knew how to draw one and she said yes. Let me tell you it was the WORST toe art I've ever seen. It looked like a child had drawn it on. I'm not a very confrontational person so I just politely nodded and said yes when she asked if it was ok. The man who actually did my pedi cut my cuticle and made me bleed. I'm not talking a few drops of blood here I mean really bleed. There was blood all in the water and all over my foot. It was extremely painful and I even let out a sound when it happened. He was just laughing and saying it wasn't that bad. He never even said he was sorry.
I swore that I wouldn't go back but a few weeks ago I found myself in the neighborhood and desperately needing a pedi. I didn't have an appointment and it was a Saturday so maybe that was my first mistake. I walked in and the owner was at the desk. He snapped at me to "sign in!" I told him I already had and he just walked away. I went over to pick my color and a few seconds later this woman was standing next to me asking me if I was ready. I got the sense that she was very rushed so I just grabbed a color quickly off the shelf. I told her to please not clip my cuticles and that I would like a flower on my toes. The pedi went fine but again the flower she painted was horrible. This was surprising since I figured getting a flower was safe. I have gotten flowers there before and they turned out great. Also once I got home and it had completely dried I noticed that there were air bubbles in the polish. I was not happy with my pedi at all and probably could have done a better job at home. I dealt with the owner once again when I went to pay and he didn't say two words to me. Didn't smile, didn't tell me to have a nice day, nothing. I said "you have a good day" and he looked up from his book and said "What?!" I repeated what I said and he just gave me a quick "yeah you too". Normally he is very friendly so again I was shocked at this lack of customer service.
I guess the trick is it make an appointment and to be in your mid 40's. They seem to cater to that age group and ignore the younger customers. I'm in my mid 30's so it's not like I'm a teenager but I guess I look younger than I am because lately when I go in there I get the same poor treatment as the younger customers and sit there watching the "older" crowd and larger groups get all of the attention.
I honestly do not think I will be going here again based on the customer service and lack of quality I received. I also don't appreciate being told that I have to pay in cash and told that I need to use the atm machine that they conveniently have located in their store.
Oh and as for the rose petals and orange slices, they have really started skimping. I got one tiny piece of orange (the end nub) and three rose petals. That used to be another perk for me and unfortunately like everything else there it seems to have gone down hill.
What a shame, this used to be my favorite place :(