I've eaten at Ruffino's since they opened, about 3 owners ago. First of all expect to enter a time machine and go back to the old-style restaurant's where the tables are covered with linen and the staff are constantly moving through the room.
I took a date there this spring, telling her that the outside isn't much to look at (in a strip mall between a shoe repair and a veterinarin), but when you open the door you find the place packed. I had called ahead for a reservation, and was led immediately to the table.
As I wrote above, the service is excellent and the food great (a little pricy, but if you want value go to Olive Garden). I was telling my date about the Osso Bucco being my choice if I ever had to pick a last meal, when the server took the hint and brought us a small plate of pasta with the sauce. You're not going to get that at O-G.
So when you want a great meal at a local hole in the wall, I highly recommend Ruffino's. On Friday's, weekends and holiday's you should call ahead for a reservation. Keep the kids at home so you can really enjoy the experience.