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| - The low review is due to the customer service of this establishment. The food is a 4-5, but the lack of respect for customers, at least on my visit of September 1, 2016 is a 1 at best. They have a jukebox that can be played from a smart phone and when the jukebox is not playing music is still played. Since it was the Cleveland Brown's final preseason game, thought we would eat out and watch the game. Sadly I tried to play some pre-game music on the jukebox, but the volume was much lower than the radio. Upon asking the server if it could be turned up, the response of the manager at the time is it is already loud enough. When I asked if the songs could be skipped so music could be played, she indicated she had a full bar and could not do it. But she went further, and included our discussion to everyone at her full bar. The song playing went for 20+ minutes, she could not find the time to hit the eject button, but found the time to run her mouth to everyone sitting at the bar. I had a few guys ask me how much I paid so they could refund me the money from their own pockets. It wasn't about the money....it was about tailgating.....And while one might think this is a personal conflict with me and her, I never meet her and don't even know her name. But if that is the person managing the place, I would suggest you don't play the jukebox or voice any concern you may have about your experience - they will tell the whole bar and not address your concern. I piad for my meals and drinks and left about 20 minutes later, just about the time the non-jukebox music came back on. While she could not find anytime to skip the song, she was still running her mouth about my concern to customers as I left. Again food is 4-5 as I have in the past been a customer a few times a month, but the current in charge my way manager will keep me from going back.
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