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| - *WARNING, DO NOT EAT HERE!*
After exploring many restaurants, one night we were feeling a little indecisive. We ended up coming back to our hotel (The Monte Carlo) & decided to go to Dragon Noodle Co. after remembering some adverts from the elevators in the hotel.
We scanned the menu, which was average but it looked like it could put something together quite easily for me (being that I'm vegan). We were seated quickly & courteously by the girl at f.o.h. and she let us know who our server would be. From there, the entire experience went down-hill.
Firstly, our server left us with menu's and didn't come back for 15 minutes. I'm all for being given time to decide, but we just couldn't get his attention. We came to realise quite quickly this was due to the two large tables (one seated after us) that were sat adjacent to us, one with 6 the other with 10. The server provided us with the bare minimum of service (actually less) and he was clearly making sure his tip at the end of service was good with these tables.
When my girlfriend and I placed our orders, he had complied that a dish variation of one on the menu could be made vegan, no problem. He advised it was a "special order". In addition, he did not ask us for drinks or provide us with a drinks menu. We waited 45 minutes and I had to get the attention of another server in order to ask what the delay was- "it's taking some time to prepare your order, but it will be ready soon!" I ordered Szechuan vegetables & tofu with noodles.
My girlfriends dish arrived before mine. She stated it was bland and lacked any flavour. My dish still hadn't arrived and I asked again, what was the delay? No answer but "I'll check with the chef". My dish came back with the server and I couldn't have been more angry- sautéed onions and tofu on fried noodles. No szechuan, no sauce. Nothing. When I tried to get the server's attention, again, impossible.
I had to leave our table to find a member of staff willing to talk to me. I explained the situation and massive delay with the answer "what would you like me to do about it?". So I asked to speak to the manager- another 15 minute wait. I explained the situation to the manager, how frustrated, disgusted and angry I was with the server's attitude and the terrible dishes. I stated that I would pay for my girlfriends meal (which was half eaten) but not mine (which I didn't touch) and that we wanted to leave. He understood and apologised, stating he would not charge us for either. I appreciate that the manager was kind, polite and did not charge us, but it did not make up for the situation and the hour-and-a-half we had spent there.
Incredibly poor service, rude staff, ridiculous wait time for food that had nothing to it and lack of service simply because we were a table of two and not six. The first restaurant I have ever walked out of mid-meal. Don't waste your time here!
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