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| - I have been to the Cleveland location over a dozen times and have always had great service and food. I came to the original location because my whole family are big fans of Fatheads and wanted to check this place out.
Everything was great until the last ten minutes of our time in the restaurant. There was a mix up with the bill. Myself and the people I was with misunderstood something the waitress said and asked her about it. She started off nice, but quickly turned nasty and started raising her voice at us. We asked for the manager and he came out after a few minutes. Nice guy, didn't give us any problems and quickly took care of the situation.
After our bill was adjusted, the waitress came back, slammed the receipt on the table and in the snottiest tone I have ever heard said, "I took care of your bill and just so you know, I didn't charge you for your ranch dressing, which we are supposed to do" and stormed off. Um, ok, thanks for doing us a favor?
A friend and I went to the restroom before we left and when we were walking back to our table, we walked past the kitchen (which is right next to the restrooms) we could clearly hear the manager and the waitress talking about our situation - kinda unprofessional, knowing that people can see and hear everything going on in there.
It is a shame because we had high expectations and left knowing we will never go back to this location again. Had the waitress right away, before the situation escalated, said "let me get my manager," our experience may have been a lot better. And knowing that we had a high bill, and being good tippers, she could have had much more than the average 15% but instead, she got a 3% tip and hopefully a lesson in how to talk to customers.
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