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| - This review concerns only selling a car as I did not buy one, so I didn't go through the purchasing process at all. But I will say that their customer service for someone who was in there to sell and not buy was very good. I explained to Eddie, the rep who helped me, that I would not be needing a new car but just wanted to sell mine. He didn't pressure me in any way or try to change my mind or anything. Which was really good because I didn't need a salesperson at that moment, I needed a customer service person and that is what he was. I am so glad that Eddie was able to just help us out without having to "sell" to someone who clearly wasn't in the market to buy. This is a sign that Carmax management is also doing the right things since they seem to be emphasizing customer service, at least in my case. This made the appraisal process a bit long, however, because they were backed up and normally if I had been trading in, I would be looking at a new car to take up that time.
Eddie was really nice and sat with my friend and me and he showed me their queue on his computer so we could keep track of where my car was in the process. I wasn't in a rush and the wait was about 45 minutes to get my car appraised. They did tell me how long the wait would be before we started the process so that I could decide if I wanted to wait that long, another plus. Eddie could have excused himself to try to hussle up a new customer who was buying ("You folks sit right here, I'll be right back"), but he didn't. He stayed with us the whole time. I thought that was nice.
The Carmax price was very fair. I felt that it was exactly the price that I was expecting. It was the high end of KBB for good condition, which I felt was accurate. I took the price and Eddie handed me off to Brett in the Cashier's office. Brett was also very nice. He was very capable and I was completely finished with my transaction within about 20 minutes. We were in and out the door in a total of about an hour and a half.
I didn't feel like I was being hussled, horse traded, or schmoozed. It felt very up front to me which I REALLY liked. Eddie was really, really good about explaining everything in advance, like how the appraisal process worked exactly and how long it would take. I felt that their price was fair. I don't know who the appraiser was, but I felt that she/he did their job well. The whole process was just very smooth and easy and I am happy I sold my car at Carmax.
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