This place is absolutely the worst to begin with when the hostess sat us asked what we wanted to drink said water to begin with and never saw him again! About 10 minutes later a server don't know his name came to the table didn't introduce himself asked if someone got our drinks we said not sure host asked but never brought them said what do you want to order to eat said I'm not sure yet and walked away with attitude and eye rolling! Came back eventually with the water and I asked if I could order a lemonade since it was homemade and he walked a way abruptly again with attitude like I was putting him out! By this point I was done with the putting him out attitude and went to the bartender to ask if a manager could be sent to the table debating if we should just leave and go to m&m soul food which there service and food blows this place out of the water! In the meantime a different food server came to try to get our food order but really hadn't decided to stay or go yet and then the manager eventually shows up
With lots of excuses like her server the one with the attitude acting like anything I asked or said without putting him out with his rolling eyes and walking away that he must have been upset because he didn't really want to be there and he was working later than he was supposed to my response was then cut them from the floor it's bad for your business for a customer not to feel welcome in an establishment that you have been sitting in
for approximately a half hour is unacceptable in my book... in the meantime after her making tons of excuses and what not she offered to bring some fried green tomatoes to the table and switched servers still felt quite uncomfortable in there this was approximately 6 o'clock on a Sunday night and I guess supposedly they close at 6 o'clock according to the manager said one of the hostesses just sent a customer away saying that we close in 10 minutes we also heard another server at a table behind us tell customers they couldn't order anything to go which I thought again with strange since food was still coming out the impression is very lazy service in there and you are constantly having to flag people down to try to get their attention when they come to the table they come off as if there you're doing you a favor or that you're just simply putting them out! The food took a long time to come out when it was brought to the table one of the chicken breast we noticed looked like it was very old and dry and it was totally different from the other pieces and sure enough after cutting into it was exactly what we thought dry and like it had been sitting there all day under a heat lamp asked if they would remake that piece of chicken again got attitude and was told it would take 5 to 8 minutes.... well it literally took them
a half an hour! Lastly at 6 o'clock you can hear the entire kitchen staff so loud you could hear per Batum their conversations as they act like they're having a party one talking louder than the next while we were sitting very far from the kitchen Side of the restaurant actually and yet that's all you could hear the employees acting as if they didn't have any cares in the world it very disrespectful and very unpleasant to listen to.... followed up by blaring loud music again so that the employees can have a great time still four or five tables in the restaurant and they're blasting people out it was so uncomfortable I had asked for them to turn the music down as it was giving me a headache!!! My recommendation is avoid this place like the plague the food is nothing to write home about and the service is ridiculous these people act like they're beneath serving anybody shame on them and coming from being a former food server I certainly wasn't working for the minimum wage I was getting paid for they need customer service skills taught to them badly and management The general manager actually seem to be intimidated by the workers and out of control of the entire restaurant all she did was make excuses one after the other!!! Go to m&m soul food you will not be disappointed they originated in East LA they are as nice as pie when you come in and can't do enough to give you good service and great food with a smile on their face