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| - WOW, integrity exists. I agree with Joy. WOW.
My Miele vacuum head broke, which is very disappointing since this is the mac daddy of a vacuum. I had the choice of buying new or fixing. They quoted me $40 to fix so I took that option. Even with a great deal they offered me for a new head, $40 is much better. They even gave me a loaner head while mine was being fixed. That was a GREAT thing since it had been over a week of no vacuuming.
It took a while for them to get the part, which was fine since I had a loaner. When I picked up the vacuum they said the price would now be $19.99 and not $40. WHAAAAAT???? Who does that? I was SHOCKED. That, my good YELP readers, is rare form these days. He could have easily charged what I had agreed to but instead he won a customer. THAT is a true WOW! I told him I was going to spread the good word of HONESTY regarding his service, so here I am. When I need vacuum help, this is my #1 go to source.
And on top of THAT, they give a ONE YEAR WARRANTY on the service. Another WOW!
Thank you, Banks, Oreck, for integrity like my grandparents gave!
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