I will never eat at this location ever again. First of all it took well over 30 min to get our nachos. When we finally got them they were room temp and the cheese wasn't even melted!! I sent them back and got attitude from the waitress. We came at 4:30 pm mind you so I'm not sure why it took so long in the first place . The 2nd attempt at the nachos were better but this time they didn't drain the juice from the beans and it was really soggy! Really?! Finally the rest of our meal came and the fries were cold, hard and not a lot of flavor. They tasted like they had been sitting for quite awhile. We got our bill and I was shocked to see we were being billed for the nachos. I couldn't believe they had the nerve to charge me for them when I complained about them twice! I think got up and asked to speak to the manager. The manager comes over and I explain why I felt I shouldn't have to pay for the nachos. She then begins to argue with me about the length I had to wait for the nachos. Wait. What? Is she serious? ! Finally she says she will remove them from my bill....she leaves for a few minutes and then comes back to our table and then says to me..we are able to check ticket times and I didn't even let her finish her sentence at that point. I was shocked that she'd come back to tell me that! !! I said are you really coming back over here to argue with me about the time it took? ?? At that point I said just give me the bill since we were already making a big scene. Why would this manager fill the need to fight me on this? I will never be back to an Islands. Besides that, the hamburger my friend ordered looked disgusting! It didn't even look like fresh hamburger meat. I WILL NEVER BE BACK.