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| - I love Italian cuisine, so naturally my boyfriend chose Italian for Valentine's Day! Busy busy busy atmosphere in oldtown Scottsdale for this special day, we got excited walking up to the door seeing how beautiful the decor was at Marcellino's. Now both my boyfriend and I have each worked in the Scottsdale restaurant industry for over 5+ years, and working on Valentine's Day stinks for sure, so we get that everyone isn't really in their "best service moods" but that shouldn't be an acceptable out for not caring about all the people who are about to spend a good amount of money on their special night out at your restaurant! At least fake a smile, and make us think that you care about our experience. Our reservation was at 6:45- we were seated promptly, but the hostess was "blah"... Not a word left her mouth on the walk/seating to our table. About 30 seconds after being sat, a man offered us a bottle of still water to begin with, he was very polite, and I was disappointed to find out he was only the busser/serving assistant because his welcome was probably the best part of our whole meal. Waitress walks up, "Hello, what can I get you started to drink?" No name, no suggestions for a bottle of wine or champagne, oh well. We ordered two cocktails along with the mozzarella and prosciutto appetizer to start. We were told that if we separated our order- aka start with the app, then our entrees are going to take a "very long time to arrive"... Um, okay, we are now feeling rushed and uncomfortable. Drinks come about 12 mins later, appetizer tasted like store bought cheese with a strip of prosciutto ($19.95 I believe, ugh?!), another "blah"... Entrees are ordered, the gnocchi (which was very good and full of flavor) and a seafood dish including some delicious frozen calamari... :/ Dessert and coffee were then offered, we figured it might be best to get a McDonald's ice cream cone on the way home and save the $14. As were waiting for the check to arrive, here comes my favorite server assistant again! He asked how our meals were, if he could clear our plates, etc. ALL while maintaining a smile. The only one I've seen all night. I wanted to give him a hug. All in all, $143 before gratuity for an average meal. No goodbye or thanks for coming in as we were leaving from the host stand/what looked to be a floor manager. We were pretty bummed with this whole experience. "Blah"
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