Never ever ever listen to their salesmen or finance people! All they do is lie to you. Will never buy here again. And as soon as my free oil changes are up I am never coming back!
At first I left a five star review because it was a pretty good initial experience with purchasing the vehicle. I have reduced it to one star for every subsequent horrible nightmarish visit. This would be a very long review if I aired all of my grievances, but I will give you the cliff notes.
First at the sale we had been promised that a few issues would be fixed, such as: a dent, a scrape, window tinting, and we paid to have remote start put in. They told me they would get it all scheduled and done at one time. Well, it took me taking the 18.2 mile round trip five times before they actually got it all done. With each trip promising that it would be done. First they couldn't communicate with the dent guy and he kept not being there. Then they ordered the wrong remote start and then the second time they thought it didn't have all the pieces even though it did. Finally by the last trip Joe bought me a tank of gas to try to make up some. But the whole thing was like pulling teeth!!!!
Now I am going back for my free oil changes and each time it takes over two hours! And I have a toddler with me so it is lots of fun hanging out in their busy waiting area. Today I came in for an oil change and a car detailing. The car detailing was sold to us by the finance guy as part of the warranty he talked us into. Well come to find out that was a straight up lie! He said to bring it in anytime for indoor or outdoor detailing, say if something was spilled, etc. So when I called and made the appointment last week they said I was all set for both things. l get here and they have no idea about the detailing and says he will look into it. Well it turns out it is not detailing it is only in the case of damage!! And I'd have to take it somewhere, pay to have it cleaned and only then if it doesn't come out will they take care of it!! Of course after seeing my receipt. I am beyond angry right now.
These are just the worst of my many bad experiences here. Save yourself the heartache and go anywhere else in the valley, you are bound to have a better experience!