these guys continue to underwhelm. I am a million miler, 1k, etc..blah blah. I booked my family trip 10 months ago. Anyone who has booked a flight for more than 3 people knows the effort it takes to get a decent seat and everyone in the same area.
they changed the planes, and therefore all bets were off...meaning, they canceled the flight because they had to change planes..and now you had to find YOUR OWN seats instead of united rebooking you in the same seats you originally had, they just sent an email saying your flight has been canceled, and please rebook.
WTF. Its amazing how little they do for you and how low the expectations are. First of all the plane they changed too was BIGGER, so rebooking us in the same seats would have been easy to do...but they didnt do it. As a result, my 3 kids had to sit separately and I was stuck in a middle seat. I had to ask people on the plane if they were willing to switch so my 3 kids could at least sit together.
Nice work United. Nice work. southwest here I come