They came fast and fixed it quick, but the guy must have been having a bad day. The owner himself came out and was completely rude, and had an attitude the entire time, He insulted my landlord and when I put him on the phone he totally denied saying he was a crazy guy. We actually got into a nasty argument, but he refused to leave without his 70 dollar service charge. Fair enough. He ended up fixing it and charged 235 for a defrost thermostat. FYI, it's cheaper if you pay cash.