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| - This makes me sad to write this. I used to love coming to see the guys here at Paradise Nail Bar. It's super close to home and work for me, so it was always convenient. But my last three visits have not been good. The business has been taken over by new owners so the vibe and atmosphere is not what it used to be. I think a lot of the customers have left as it is now always empty when I go in, compared to it being super busy every time I used to go in. Two treatments ago, my nails were not done well by Roxy. The gel polish didn't look very good and they were left super sharp which meant one caught on something right away and broke off. The gel polish also came off within a week. After that experience, I went to another nail bar nearby but they couldn't fit me in so I went back to Paradise and thought I would give them one more chance, as I was in a rush and needed them done right away. I asked for Chanel as I know her from before with the previous owners, although she has never done my nails before. I explained what happened the last time and she apologized and said that if my polish came off again within five days (I thought she said a week, but hey ho) that I should go back and see her and she would fix it for me. So yesterday my polish started chipping again and my nails started breaking so I called them this morning and asked to speak to Chanel. I explained that my polish had chipped already and it was within the week (I thought she told me to go back within the week if they chipped again, but apparently she told me five days). Chanel told me that as it was outside of the five days (it's been six) she couldn't help me. I told her I thought it was a week and she said she would ask her boss. In the same sentence she then said if it had been within the five days she would have done it. I asked her if she could ask her boss and she told me he was busy (even though he had just answered the phone to me and put me through to Chanel). I really like Chanel, but she really let me down here. I even told her nicely on the phone that I would have to seek a new nail bar in that case and she just said ok. Not great customer service. I have been going to these guys for about 18 months now since I moved to Vegas, but it's time to move on and find a new place. If you're looking for a good nail service and experience, do not go here. I'm sorry. :(
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