Very friendly staff! Everyone that I spoke with was extremely nice and helpful. They helped me find a lipstick I was looking for, tried several different colors to find the perfect one. They spent a lot of time ensuring I got what I needed in the lipstick as well as the skin care department. The 3 stars is just for the selection of some of the products. They do not have some of the newer perfumes that the department stores have. Also some of the makeup lines do not have as many products available that I would've liked to see. It's nice when you can get everything at one place rather than having to go to two or more places.