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| - This Place deserves NO Stars at all. If you want bad service, a mediocre, or horrible car wash, damage to your car, and a long wait... This is the Car Wash for you!
I've been to this car wash a handful of times... Each time I remember why I never want to go back!
The first time I visited this Fabulous Freddy's, was in 2003 when I had bought a Brand New, Ford Ranger Truck! After a few days of buying it, I decided to have it detailed. At first glance, the truck looked good. I drove off to my sisters store, and when I got back, I noticed soap suds filled half way in the entire bed of the truck. After a long argument with management, they re-washed it for free.
The next time I went there, I was driving a Ford Focus. I took it in, to have it detailed. I waited an hour, and watched every Hummer, BMW, Mercedes, and other Higher End cars who came after me, leave before me. I complained to a manager, and he assured me I'd be next. I watched the 3 guys working on cars finish, then one of them pulled in with a Ferrari, all three, started working on it. So I got irate with the manager. He told me, "I can't force them to wash your car." I threw a fit, & got my money back, with 2 free details for the future. I decided to drive home, detail it myself, and ironically never used my free details. Guess I never had 2 spare hours to wait, then go detail my car myself?
The last time I went there, was about a month ago. My wife purchased a Groupon for a $20.00 credit, we decided to upgrade it for a better wash, when we got there. They took our car, we went in to pay, only to find out they don't honor Groupon deals on the weekend! So, we paid for the wash. A week later, we noticed our antenna was gone, and there was a scratch, where a tool might have been used, to remove the antennae. They refused to accept blame. We not only had to buy a new antennae, but also have to pay to get the scratch fixed. We've had the car less than a year, and the first time I didn't wash the car myself.
I don't really know why they're so busy all the time, but my lowest wait time was, 45 minutes.
The problems with this location starts from the management, and their lack of concern for customer satisfaction. All the way down to their lack of self respect for the job they do.
I will NEVER return to this Fabulous Freddy's, if I ever return to any location ever again!
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