This is to update my review that I wrote on Arizona Pool Fence.
My husband finally got someone to come out ( without a service charge) but before I continue I have to let it be known that when I spoke to Gina, she actually said to me. " You have to pay a service charge because we're going to send someone out, on a service call, to your home and they're going to put that fence up 1, 2, 3, so easily and it will be a service charge."
Well, the service man that came out struggled and could NOT put the fence up either !! He actually had to get some tools out, re-adjust things and then and only then, could he put it up.
The only reason I did not give them a better rating the second time around was because they should have called us back and said something like....... We're so sorry we assumed it was your fault about the fence but our technician told us that the problem was on our side not yours. If you have anymore issues please don't hesitate to contact us.
That's good customer service.
Carol W.