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  • I've ordered from Edible Arrangements a few times before, but this was my first time ordering something from this location. I've always had a great experience, so I didn't expect anything less. I thought I would order their new product the pineapple pops for my niece's 11th birthday, but please note that it does NOT come in a traditional arrangement that I was expecting. When the guy came to deliver the pops, my mom said it was literally thrown into a shopping bag and it was not presentable at all. For $80, I would hope that it would be neatly laid in a box or even in a cardboard stand (didn't have to be a nice ceramic container). I was embarrassed to say the least and called the store to complain. It was already closing time, so the manager Cathy called me the next day wanting to know how she could "fix" the situation. I understand that they put together the order as they are instructed, but it was honestly disappointing. Nevertheless, Cathy was so great and she had a new arrangement sent to my niece's school. The gesture was so sweet and my niece was so thrilled. She loved the surprise and even shared some with her teachers. That was the original reaction I was hoping for and Cathy saved the day! Cathy even called me just now to follow up and make sure everything went well. I would definitely order from there again (and next time call before I order to make sure I know exactly what I'm getting).
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