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  • My biggest concern about trying new restaurants is if the service is up to par with the food. These two aspects always go hand in hand when determining a good restaurant. Unfortunately, this was not up to standards. I've been here a couple of times before since I live in the neighbourhood. Its a great place to have drinks with friends or dine in for lunch and dinner. The food is amazing, and the atmosphere really does live up to its name of a "socialhouse". From the burgers to the tacos to the delicious desserts, just thinking about it makes my mouth water. Unfortunately, I can't say the same about the service. I've been there three times and one out of those three times I can confidently say our server was awesome. That's what made me come back again. However, the other two servers I had the next times were questionable. But then again, it is a relatively new restaurant and I appreciate them trying to do their best since it is still a learning experience for them. One time, I ordered a glass of sangria. The waitress said she couldn't find that order on the register so she brought me a whole pitcher with two glasses. I was surprised, and I thought it was a joke. I was thinking to myself that I was going to get drunk before the food even arrived. On multiple times throughout our dinner, we literally had to hunt our waitress down to get our orders even though there were other waitresses standing around talking amongst each other. And the food would arrive in 30 minutes. By then we would be starving. One waitress even stared at us while we waved our hands just to ask for another round of drinks. Service is questionable, especially when the same waitress who stared at me and my friends became my waitress on another occasion when I went with my family. She also implemented a gratuity of 15% before we even ordered. Thought that was odd since I was sitting with a table of 4 and it was never stated in the menu that service tax was applied. I wouldn't mind tipping well especially if our server was great to us, but our server was far from any little expectations we had. Rude, catty, and also hard to hunt down when we needed her for our orders. Hopefully this place will get better in due time. Would highly recommend, if you don't mind waiting a long time for your food and tracking down your waitress.
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