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  • I went with presidential based off of so many 5 star yelp reviews, however I did not experience the 5 star service myself. My flight was delayed and the communication of a new pick up time seemed disorganized. With my experience I now see that there's quite a few missing details missing from the website. Through email on my flight, customer service was "short", she said they track all flights and a driver will be there but then she sent a driver anyway even when I told her there's still 2 hours until we land. The driver was ok...he seemed in a rush & even mentioned because of my flight being delayed he's gonna miss his next pick up, he got us to the car & pointed to the bottle of champagne for us to open. On the day of departure I got the phone call that the driver was ready and waiting at 4:30 am when it should have been pm....I thought I double and triple checked my booking however there's no such thing as accommodations with presidential, they considered me a "no show " and that was it....pay again if I wanted a ride back to the airport. To put it simply I feel that presidential could be a 5 star but expect chaos if there's any hiccups within the trip. And, if you're sold based on the little online video of what you'll experience...just keep in mind...no one's popping your bottle for you and no rose's for the lady.
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