Coffee: 5 stars (not very acidic or burnt tasting, these people KNOW their coffee)
Teas: 5 stars (lots of variety, different flavors available. Heck, there's a WALL full of tea for purchase)
Ambiance: 5 stars
Food: 4.5 (have an assortment of french pastries, bagels. To be honest, I'm gluten free, had a croissant once and it was pretty good)
Customer Service: 6 stars (definitely go above and beyond to make sure we're happy)
Wi-Fi Internet: 5 stars (fairly consistent internet - had a hiccup a few weeks back but they promptly took care of it, probably best consistent internet I've ever had)
Paul, the Roaster's Conversations: 6 stars (he's fairly knowledgeable about diverse topics, can fix really anything with WD-40 and bilingual). It's kind of neat to watch him roast coffee and do what he does, good background entertainment.
Overall: 5 stars
Just overall a really neat place to be. Baristas are cool and make good coffee. I practically live here.