I originally visited this salon at the recommendation of a colleague. She tried the Short & Sweet gel mani and her polish was chip free for over 3 weeks. Unfortunately when I left with my gel mani, the polish chipped one week later. When I responded to their experience survey and shared this info, they asked me to come in and have my nails redone free of charge. Heather gave me an awesome maroon gel mani with ombre rose gold accents for Fall. Great customer service both times I visited.