Incompetence is the best way to describe my experience here. 35 minutes after our order was taken, our waitress returned to inform us that our order had been lost & to retake it. 12 minutes later we receive our order do to the manager becoming involved. The order was incomplete, I received half my order of pancakes & my friend didn't receive her toast. We asked for ketchup when our food was first brought to the table & had to ask for it again when the remainder of our order was given to us. Once we finished eating & the bill was delivered we were compensated for the bad service by not charging us for my orange juice & her coffee. Are you kidding me?!?!?! This place needs to be purged of all of it's current staff & replaced with capable people or it should be closed!