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| - I was referred from my dentist, to have 4 wisdom teeth extracted here. I originally had my appointment set for today, which I scheduled about 2/3 weeks ago. Throughout these 2/3 weeks, there was a ton of back and forth with the office and I over insurance. Originally my dentist who referred me gave them my OLD insurance info, vs. my new updated insurance so there was some confusion.
They texted me which I thought was kind of odd & unprofessional because they often wouldn't respond till days and days later... defeating the purpose, and instead of the woman saying hey there may have been a mistake with the insurance information, she just keeps jumping to tell me it would be $2300 she said it like 3 times. Like no slow down.. , I have insurance, stop just going directly to how much I need to pay.. focus on step 1, confirming correct info. I sent text messages with everything laid out and spelled out very simply put including ID numbers socials etc, she still was trying to explain how I don't have insurance with them anymore and that she called already and they said I was termed last year (BS) Clearly she did not go off of the text messages I sent her or actually try to verify, she was going off of old information from my dentist who referred me. And instead of checking she just said nope its $2300. Literally finally today she just told me (15 mins before my app) that miraculously it was verified. Aka she didn't check throughout the 3 weeks she just checked today, even after her saying she called them .. Anyways insurance finally did go through, and brought my co pay down to $800, which still seemed to be high to me... I asked about payment plans and she said since I wanted to do the operation fully I need to pay fully I felt that was mocking me in a sense. I wish they would have been focused on the fact my mouth is in pain and these teeth need to come out. I understand it won't be free, but I was still surprised it was roughly $800 upfront and no financing options at all.
I didn't feel like they actually cared, they just were focused on the copay the whole time. It was frustrating and a waste of time because now I'm going to use a different ortho. Really disappointed with how they handled my situation.
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