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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • It's the staff and their procedures that are the problem at this office. I have waited weeks for test results, in spite me calling frequently and trying to talk to obtain them. You can never - and I mean never - get a live body on the phone. You end up in an endless game of phone tag. I have instructed them to only call my cell phone, but they continue to leave messages on my landline at home. I have also given them written permission to leave test results on my voice mail, but they don't comply with that either. Referral paperwork has supposedly been "mailed" to me on several occasions, but it never arrives, forcing me to call and play that endless game of phone tag yet again. I asked for paperwork to be emailed instead but they "don't do that". I would not recommend this office unless their customer service procedures are completely overhauled. I will be finding a new PA or CNP at an office that has more streamlined procedures and puts the patient first. After all, my time is just as valuable as theirs.
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