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| - Have really enjoyed bookers a few times, though our last experience was not so great. My boyfriend and I were craving pulled pork sandwiches, and knew bookers would fulfil our craving. We were sat by the door, which was not a very comfortable location, but these things happen. Our sandwiches were tasty but not the best I've had. We waited for about 10-15 minutes for the server to come back and accept our payment after bringing us our bill, at which point we just wanted to leave already! The worst part came later.... My BF and I both got food poisoning from something that we were served that night. Can't be sure what, but I suspect perhaps the coleslaw. I e-mailed the address found online once I was on my feet again, just to let them know, and received nothing in return, which I am still unimpressed with. Even a generic response would have been nice.
We will go back again and give them another try, as it's a good place, but I think I'll stick to the crab legs - won't be able to stomach pulled pork from there for a long time!!
Update: We decided to give Bookers another shot, and went there with a group for a celebration for my boyfriend this past Friday (June 2012). The food was good, and that was about it. The service was horribly slow - it was not busy.
The straw the broke the camel`s back, however, was when the waitress dumped her tray of three full pints of beer on my boyfriend. He was quite literally soaked from head to toe, and she barely offered an apology, let alone a free drink or anything. Accidents happen, of course, but to barely say 'sorry' or offer any sort of reconciliation is just not acceptable. If I had been that waitress, I would have bought the table a round of drinks out of my own pocket - but I guess that's just me. My boyfriend did not make a big deal out of it, since we all understand that these things happen, but many of the others in our group were annoyed and shocked that he remained so calm after not receiving an apology - just a couple of napkins. Our bill was a few hundred dollars, so it would have been worth her while to provide better service (ironically, our bill would have been higher had the service been better and we had been able to order more!).
Sadly, we will not be going back to Bookers again; between food poisoning, no response AT ALL from an inquiry, slow service on more than one occasion, and no apology after a whole tray of drinks jumped - I just can't bring myself to give these folks any more business.
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