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| - Hit or Miss!! Best way to explain it. Last visit, BIG MISS!!
I've been going to Big Ben for several years now. Not a "regular" customer but have been there many times. My last visit ruined it for me and I'm not sure I ever intend to return! To that point in a moment.
I used to love to go there because of the pub atmosphere, the food and plus they showed good sports programs. I LOVED there fish sandwich and/or Fish and Chips!! Went there about 3 years ago to get a delicious fish sandwich and it came out with the usual nice set up only to find there were 2 little "fishstick looking things" for the fish like something you'd get in the freezer section of Food Lion. Terrible! Didn't go back for a little while then several months ago I stopped in to try again. That time I had another yummy, delicious dish sandwich and a charming bartender. Everything was grand!
BUT, yesterday totally blew it for me. I can understand people having a bad day, I also work in the service industry BUT when you ignore your guests for some 20-30 minutes while you're doing nothing and certainly NOT BUSY that takes the cake.
I was meeting a friend that I knew would love the food, praying it would be good this time. I arrived early so I had a seat at the bar, asked about beer/liquer specials and was informed that some local beers were $5.50 and whiskeys were $5. EXACT WORDS from Brittaney the bartender mind you. Great so I got a Hop, Drop and Roll, one of my favs and a shot of Bushmills.
Then Courtney came to take over the bar and bar table area so I tabbed out with Brittaney while talking to my friend that had shown up by that time. Tabbed out (obviously not paying close attention to the tkt ot I'd have noticed I was overcharged $1) and tipped Brittaney.
Finishing my beer and waiting on Courtney to bring menus and maybe take our orders. No acknowledgement whatsoever for at least 20 minutes. Yes Courtney had just arrived at work. Courtney evidently had to get settled. She did have to change the TV for herself or someone. She did need to carry on a non service related conversation with someone sitting at the bar.(for a while). She did have to text or get on Facebook or whatever was more important than we were although we were in plain view the entire time. I finally decided to go get my own menus and then noticed Brittaney telling Courtney something at which time she made her appearance at the table. Took our drink orders. 2 local drafts. Went back to the phone. Finally after 5 minutes or so, another waitress asked if we needed anything and we said we had ordered beers. She volunteered to bring them (Kudos to her) and then Courtney decided to bring them.
Finally took our order. Brought our food and asked if we needed anything else. I decide since the Bushmills were $5 that sure I'd have another. She brought that and informed me it was $6 not $5????
Ok, only a buck but why was I told $5?? Then Brittaney decides she told me they were $2 off not $5 for whiskey. Ahem!! Not true! Not what she told me earlier! We all make mistakes but that got to me a little. Admit it if you screwed up alright.
Courtney apologizes for not getting to us earlier because she had just come in and had 20 different things to do. As I stated before, TV, chat chat chat chat, stand around and play on phone. And even if that were so was there NO ONE around to take orders in the meantime?? Yeah, there was! SMH!
HORRIBLE SERVICE!!! On a positive note, the food was pretty good although greasy.
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