Dear Nicole from Emergency Animal Clinic:
I have no clue why you just left a response to my review, stating that you were able to speak with my husband. I am not married. Please, in the future, just tell people who call that you have a six-hour wait and urine on the floor. Don't leave them hanging in the waiting room. I could have gone somewhere else. I could have driven to another city. When the fees are as excessive as yours, you can afford to be honest with people up front. Instead, the company spends money on a PR gal to respond to negative reviews.