Went to get a haircut at the salon. Here is the interaction with the "staff".
It's 8 o'clock on a Saturday night.
Me - " two mens cuts please"
Them - "we're actually closing up right now"
Me - "even though the website says 9"
Them - "yeah with how slow it's been and the store hours were going to close."
Me - "whatever" as I walk away
Them - "mumble"
This is why most department stores are being forced to close. No one cares about customer service.