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| - Tough review to write.
Food: 5 Stars
Service: 1 Star
I came with a group of 11 for their all you can eat ($12) lunch. Yes, they knew we were coming. 2 hours and 30 minutes later we were finished.
Ok, the good first. The rolls were great. I had 3, which were the 3 listed on the "Specials" board, not on the menu. Everyone else really enjoyed their rolls too. There were no complaints on the quality of the food or the size of the portions.
Now for the not so good. They took our food orders (first round) at 12:30. I ordered a spring roll (appetizer) and 2 rolls. 45 minutes later I had nothing. Some people at the table were on their 2nd roll. The waitress had no idea who ordered what and would come to the head of the table with a roll and ask who's it was! Several of us ordered the same rolls and she gave it to whoever's hand went up first, even if they ordered last! A few minutes later I got my first roll. Still no Spring Roll. I asked again about my appetizer. 30 minutes later I got my 2nd roll and placed an order for my 3rd roll. Then after an hour and a half later, my Spring Roll came. Followed 15 minutes later by a 2nd Spring Roll. She must have put in another order when my first one never showed up. It took another half hour to get my 3rd roll. I dared not order dessert, however several people ordered the Fried Bananas, some with chocolate, and some with honey. Needless to say, they messed up on the orders so I ended up getting someone else's messed up order.
The problem wasn't the food, it's the management. They seem to have no system on making and delivering the orders. They should have know which seat the orders went too and not just stand at the head of the table and yell "Who ordered....." Perhaps they do better with small parties. They had 3 sushi chefs preparing the rolls yet it seemed like a long time before plates were appearing on the counter to be delivered. A lot of other customers came and went while we were there. Perhaps they were delaying our orders to accommodate the other patrons. The jury is still out on whether I'll be back. There are a lot of sushi places closer to my home that have top notch service.
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