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| - When the store opened up the customer service was a five-star as well as having multiple registers open for speedy service. Now when you walk in I find that asking any employee for help is like asking them if you can remove their skin with a pair tweezers. They either get low low wages and don't care how they treat their customers or the manners are totally out the door. I find that some of their merchandise is not stocked on the shelves or has been previously opened or they just don't have a very good well-rounded variety in some of their departments. Last month I needed to buy ink for a fountain pen and arrived at the store 20 minutes before closing. However myself and three other customers were stopped at the front door and told that the stores closing come back the next day, keep in mind that the store was still open for 20 minutes. And I knew exactly what I needed to get and where it was located in the store, but that didn't seem to matter. So in my opinion I gather that the Hobby lobby in Stow must make hand over fist when it comes to money that they can actually afford to chase away customers 20 minutes before the store officially closes. Today, I decided to give them another chance - basically because it was convenience that I decided to give Stow location another chance before taking my business someplace else. Late this afternoon, my husband and I went to purchase a large white board and proceeded to walk to one of the registers that still had an employee standing no customers behind the register. The phone rang and an employee picked it up answered it and proceeded to speak with somebody on the other on the other end. We walked towards her register and were 5 feet from it only to have her reach under the counter grab the sign and slap it up there in front of us that said sorry register closed. Didn't acknowledge us, did not make any eye contact or excusing herself for a couple of seconds from speaking to the person on the phone and address us, properly. If this doesn't seem like the proper way to handle the situation then how about putting the sign up that say, 'sorry this register closed', and ring are purchase up since we were only standing 5 feet, if that, from her register. I want the Stow store to know that we actually go out of our way to the Macedonia store for better customer service. The only person that rung us out was the poor girl that was by herself at the customer service desk with five paying customers waiting to be checked out. And how many registers do you have.....? I actually would rather pay a couple of dollars more at a craft/art store a few miles to the north that recognizes me as a customer and offers to help or even check to see if I'm finding everything okay or can I help you find something or just to give advice on a project that I'm working on. I apologize for this review being so long but I am sick and tired of paying for bad customer service, rude disposition in employees attitudes and the lack thankfulness towards their customers that shop at their store with their hard earned money. If the store says that it closes at 8 o'clock then it closes at 8 o'clock, not quarter till eight, not 20 till eight. If the store says that it closes at 9 o'clock then the doors stay open at 9 o'clock. In other words the store stays open until the clock says that it closes at the time that the sign says that it closes.
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