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  • First let me say that this part of downtown Chandler is really cool and I was excited to try the Urban Tea Loft. I am a tea NUT and so I was planning to host a brunch for a girlfriend of mine who is getting married here. Judging from the website this looked like a really special place, so I went to go check it out before I made a reservation. The space is beautiful and the furnishings are top knotch ...and that is where the compliments end. I arrived with a friend at 10:15 in the morning on a Saturday. It was us and one other table of two.The place was understaffed and things looked discombulated. There was one waitress in the whole place which would have been fine if she was experienced and didnt have 10 stitches in her hand from a dishwashing accident a few days before..every plate she carried and tea pot she brought out she was clearly in agony..... but the food was good. The cook was awesome! Very friendly (I met him because he had to come out of the kitchen to help deliver food and clear dishes..). I got a little pissed though when a person who appeared to be the owner arrived and walked around for a second and then disappeared..The girl needed a little help out there.. Dont go here if you expect to find a new tea, have conversation with someone who knows about tea or to buy tea or any accessories. It does not appear that the staff or owners have any knowledge in this regard or know what a tea enthusiast would expect from a place named the Urban Tea Loft.At least that was the impression I got from my visit. I would suggest that the owner take a trip with her employees to even the local Teavana store to observe the employees knowledge and enthusiasm and the items available for purchase. That said this place has SO much potential and I really hope that the owners get it together!
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