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| - I had a special day at another location and made a stop @ Scottsdale Fashion Square last Friday late afternoon to meet the Easter Bunny and have a portrait taken ( ;) ) before heading for home and decided to try this establishment since they had a veggie option, and I was curious how the meal would turn out. Prefacing: unbeknownst to me for the moment, when I tried to used my credit card at a nearby photo booth, it was down and caused my card company to flag the booth and temporarily shut down my card (until I eventually went online at home to fix it), and when I ordered at Five Guys after the booth incident and tried to use said card, it was denied. A light bulb went off, and I mentioned to the millennial-type girl whether the downed booth beforehand had something to do with it? She looked at me uncomfortably and said "it means you didn't have money" in a staunch manner (which caused me to be more firm) and I told her I had just used the card right before the booth incident and to run my card again (just to show that no, it doesn't mean I didn't have money), which she did and still denied. I even hinted at her by quickly showing her the receipt from a previous merchant where I used that card (just to show that it's not me but another system malfunction). After I got home and fixed the card incident online, I telephoned Five Guys and asked for the manager and got a James who was very apologetic about the booth and girl incidents and said that he had a hint it's not that the card denial was not about lack of funds but that it could be their system and possibly not because of the photo booth situation. He agreed that the girl should've immediately called him over to the order station before I left (which I had to do to check my card status online ASAP) to find out why my card was denied. He said the girl was still working her shift as he and I were speaking on the phone and would definitely page her and speak with her about her mannerisms after we'd hanged up. He also offered me a free meal if I chose to come back, which was very thoughtful of him(!) I did go back a couple days later as I had other errands to do at the mall, and James did remember me and that girl happened to be working there and saw me as if he did speak with her and had a "oh! I see" expression on her face. Priceless ;) (BTW, I have alot more money than she's had. She will never succeed in life if she were to stay locked in that 'tude of hers, right?) Anyway, I ordered the veggie burger with regular fries and a chocolate shake. It took about 10 minutes, and I like that it meant the meal would be hot & fresh. The meal was a decent lunch portion and tasted very good, and the shake was cold and not frozen- just thick-soft enough for me to enjoying drinking out of a straw. The veggie burger (which means a "hamburger" without the meat) and fries weren't greasy or soggy and served nice & hot. I dined in and enjoyed my meal out on their patio- the weather's just too nice to eat inside with all the hyped noise. Only thing I'd suggest is to have trays rather than having diners awkwardly carrying their bagged meal and beverage and little cups of condiments all at the same time towards their tables. Thanks for the great customer service, James :)
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