Thank you Starbucks!?!? Not only did you make my daughter late for school, you also made me late for a doctors appt! Once a week we go there as a treat and today was no treat. After waiting 20 minutes in the lobby and watching the drive thru cycle through several times, (I went inside so I wasn't one of those idling cars) I asked how much longer for my mocha frap and a white chocolate mocha. Your response was the same as McDonald's with their milkshakes. "Sorry the machine was broken" and just then one of you pulled a sticker for my drink and asked me what it was, well at that time I couldn't wait, so I said just give me a regular cup of coffee and I'll split the difference with your review, so here we are, debt paid, and now I need to look for a new place to treat ourselves once a week!