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  • Decided to check this place out because I love bubble tea and was going to see a movie at the Carlton Cinemas next door. Upon arrival my boyfriend and I wanted to sit in the inner area where the couches are but were told we had to spend at least $20 to sit there. We were kind of debating it because we were actually going to only get drinks but the waitress basically said "nevermind it's okay" and allowed us the couch seating. Then, we decided to order some food to share. The bubble tea took 15 mins to come and my boyfriend's water that he asked for never came with it. 10 mins later the waitress informs us "the manager is giving me a hard time because you guys aren't spending the minimum $20 so can you move to the other tables?", so we did. Then, my boyfriend had to ask for his water twice for her to bring them, food took ridiculously long, and the bill had to be asked for TWICE and took 20 mins to come. Also, she informed us the food order we got comes with ice cream and she would bring it after we were done with the meal. Of course, she never checked up on us so we had to ask her for the ice cream (we got a little bit excited, since maybe the ice cream would make this experience just a little bit better) - but of course, she hands us a tiny little sample size scoop/cup of baskin robins ice cream. Really? A SAMPLE SIZE? For your PAYING customers? We got the bill and it came to $19 plus tax. We spent $19, a dollar shy of the minimum to sit on the couches and STILL were asked to move. Absolutely disgusting way of treating paying customers. Tipped her 50 cents because of the awful service and treatment and she was so triggered she never even said "thank you" both when I handed her back the debit machine and when we got up to leave. The place has so much potential as they have a wide variety of drinks and decent food with a great atmosphere and free wifi. But they're pretentious and undeserving of any customers, in my opinion.
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