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  • I had a new hot water tank installed by Mr. Water Heater. One month later we had a pipe leak on the pipe they installed. They came and repaired but blamed us for putting pin holes in the pipe. Who would do that??? Anyhow they did repair it with no additional charge. One year later, same spot on pipe broke and now we have a big leak. It's Sunday and they want $150 for Sunday $75 service fee and $35 per hour labor. We explained that it is the same problem they said they fixed 13 months ago and could they waive the $150. Nope they would not and they also reminded me that they had a record that we made pin holes in our pipe...hahah. Like I said, who and why would someone do that. We chose to forget about them and explore another plumber available on a Sunday. I recommend you call Roto Rooter for your plumbing. The plumber was exceptional and informative. He took one look at the leak and said someone basically put a temporary fitting on your pipe and it is lucky to have held for as long as it did. They also did the job for less than what Mr Water Heater quoted us. Mr. Water Heater was wrong and refused to accept responsibility.
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