I have only been here twice but I've had two great experiences. I tend to call last minute for appointments and (so far) have been able to get in the same day each time. They have great package options and can split the payments over three months if you prefer. I have pretty sensitive skin so I have to be careful of using new products/salons but the hard wax doesn't bother my skin at all. Last time I saw Jessie and she was wonderful! If I learn to plan ahead and not call for last minute appointments I plan to ask for her again. :) Thanks, Jessie and Urban Wax crew!