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| - TERRIBLE service!!
A couple of my friends and I were walking on Harbord more than TWO hours before a Jays game we planned to attend, and spotted Rasa. It looked as if it was an awesome place with rustic vibes so we decided to stop and grab a bite to eat.
Our waiter seated us and explained their $40 Monday special menu and how it worked. The food seemed very appetizing, so one friend and I ordered their $40 special and my other friend ordered a burger a la carte.
Our two appetizers were given to us very quickly, as well as my friends burger, however, the burger I ordered in my $40 special took AN HOUR to receive, and this was after my friends had received and ate their main courses. Now, I usually don't mind waiting for food, but it was the fact that our waiter kept making false excuses stating that they just finished my burger and it was on it's way.
20 minutes after the first excuse, he stated that it was coming in 5 minutes. Another 20 minutes after that he apologized and said they're "finishing it up" AND FINALLY after an hour had passed by he came by and said "Sorry, the patty split in half so we're making you a new one," and he said this while LAUGHING.
As a customer service employee I found this very unprofessional and uncomfortable. If you knew my burger had split, then tell me from the beginning and don't try to make up excuses. The fact that he had also served two other tables main courses BEFORE mine and they all came to the restaurant more than an HOUR after us, really showcased their horrible service, (one table ordered a burger as well and received it before me).
We finally told him that we were running on a short schedule and we had to make it to a Jays game and he gave us so much sass for this.
We then paid for our bills and we had to REMIND him to give us our desserts that were INCLUDED in our $40 menu. (Which were very hard and seemingly old brownies, may I add).
It's safe to say that we were very late to the Jays game, and we will NOT be returning to this restaurant ever again. :)
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