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| - Originally I rated this place as 3 stars because of an issue with our to-go food and an unapologetic staff. However, within one day of posting that review, the manager contacted me to apologize for the experience and ask for a re-do. I appreciate her reaching out and making an effort to make amends. She offered us free meals, but we went in again on our own to get an authentic experience. As always, the food was delicious. We got our food quickly, and everyone's meal was as expected.
My brother called in to order 3 meals for pick up on our way home from toddler gym class. When we got there, they somehow had sold our order to someone else. The cashier apologized, but insisted the person who bought it said my brother's name as his pickup name--hmmm.
They said it would be 5-10 minutes to cook the order. After we waited a bit longer than ten minutes (with a fussy toddler), they gave my brother the food. I figured they would at least offer a discount if not give the meals for free, but instead they threw in ONE free $3 brownie, when we had clearly ordered 3 separate meals. They were only mildly apologetic and just didn't seem to really care. It was disappointing.
That being said, the food (Thai bowl with chicken, curry bowl with chicken, and a wrap) was seriously delicious. I'll definitely come back since the food was really good, and I hope to be able to add some stars for great customer service.
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